Responsible Gambling at Wildz Casino New Zealand

At Wildz Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in New Zealand. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. Our Responsible Gambling policy is designed to help you stay in control and enjoy your experience responsibly.

Our Commitment to Responsible Gambling

Wildz Casino is operated by Rootz Limited, a company licensed and regulated under applicable gaming legislation. We take our duty of care seriously and actively promote responsible gambling practices across all aspects of our platform. We comply with the requirements set out by relevant regulatory bodies and continuously update our tools and resources to reflect best practices in player protection.

Know the Signs of Problem Gambling

Gambling becomes a problem when it negatively affects your finances, relationships, mental health, or daily life. Ask yourself the following questions honestly:

• Do you spend more money on gambling than you can afford to lose?
• Do you gamble to escape stress, anxiety, or personal problems?
• Have you lied to family or friends about how much you gamble?
• Do you feel restless or irritable when you try to stop gambling?
• Have you tried to win back money you have lost (chasing losses)?
• Has gambling caused problems with your relationships or work?
• Do you borrow money or sell possessions to fund gambling?

If you answered yes to one or more of these questions, we strongly encourage you to use our responsible gambling tools or seek support from a professional organisation.

Responsible Gambling Tools

Wildz Casino provides a range of tools to help you manage your gambling activity. You can access these tools at any time through your account settings or by contacting our support team.

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a cooling-off period before it becomes active.

Loss Limits

Restrict the maximum amount you can lose within a defined time period. This helps you stay within your budget and avoid chasing losses.

Wager Limits

Set a cap on the total amount you can wager within a chosen timeframe, giving you greater control over your overall gambling spend.

Session Time Limits

Limit the amount of time you spend playing in a single session. You will receive a notification when your session limit is approaching.

Reality Checks

Enable regular on-screen reminders that show how long you have been playing and how much you have wagered. These prompts help you stay aware of your gambling activity in real time.

Cool-Off Period

Take a short break from gambling by activating a cool-off period of 24 hours, 7 days, or 30 days. During this time, you will not be able to log in or place bets. This option is ideal if you feel you need a temporary pause.

Self-Exclusion

If you feel that gambling is having a serious negative impact on your life, you can self-exclude from Wildz Casino for a minimum period of 6 months or permanently. During self-exclusion, your account will be closed, all marketing communications will be stopped, and you will not be able to reopen your account until the exclusion period has ended. To request self-exclusion, please contact our support team directly.

How to Set Your Limits

You can manage all responsible gambling tools by logging into your Wildz Casino account and navigating to the Responsible Gambling section in your account settings. Alternatively, you can contact our Customer Support team:

• Email: [email protected]
• Live Chat: Available 24/7 directly on the Wildz Casino website

Our support team is available around the clock and will respond to all responsible gambling requests promptly and confidentially.

Protecting Minors

Wildz Casino strictly prohibits anyone under the age of 18 from registering or gambling on our platform. We carry out age verification checks on all new accounts and reserve the right to request additional documentation at any time to confirm a player's age and identity.

If you share a device with minors, we strongly recommend using parental control software to prevent underage access to gambling websites. The following tools can help:

• Net Nanny — parental control and content filtering software
• CYBERsitter — internet filtering for families
• GamBlock — blocks access to gambling websites on your device

Support Organisations in New Zealand

If you or someone you know is struggling with problem gambling, free and confidential help is available in New Zealand. We encourage all players to reach out to the following organisations:

Problem Gambling Foundation of New Zealand

The Problem Gambling Foundation provides free counselling, support, and education services for people affected by gambling harm across New Zealand.

• Helpline: 0800 664 262 (free, available 24/7)
• Website: www.pgf.nz

Gambling Helpline New Zealand

A free, confidential helpline offering support, information, and referrals for anyone affected by gambling problems.

• Phone: 0800 654 655 (free, available 24/7)
• Text: 8006
• Website: www.gamblinghelpline.co.nz

Lifeline New Zealand

Lifeline provides crisis support and mental health assistance for individuals experiencing distress, including those affected by gambling-related issues.

• Phone: 0800 543 354 (free, available 24/7)
• Website: www.lifeline.org.nz

Gamblers Anonymous New Zealand

A fellowship of men and women who share their experience, strength, and hope with each other to help solve their common problem and recover from compulsive gambling.

• Website: www.gamblersanonymous.org.nz

Tips for Gambling Responsibly

• Set a budget before you start playing and stick to it.
• Only gamble with money you can afford to lose.
• Treat gambling as entertainment, not as a source of income.
• Never chase your losses — accept them as part of the game.
• Take regular breaks and do not gamble for extended periods.
• Do not gamble when you are feeling stressed, upset, or under the influence of alcohol.
• Balance gambling with other leisure activities.
• Keep track of the time and money you spend gambling.

Our Ongoing Commitment

Wildz Casino regularly reviews and updates its responsible gambling policies and tools to ensure they remain effective and aligned with the latest industry standards and regulatory requirements. Our team receives ongoing training to identify signs of problem gambling and to assist players in accessing the support they need.

We are proud to work alongside leading organisations in the responsible gambling space and remain dedicated to fostering a safe gaming environment for all players in New Zealand.

If you have any questions about our responsible gambling measures or need assistance activating any of the tools described on this page, please do not hesitate to contact us at [email protected] or via Live Chat, available 24 hours a day, 7 days a week.

Last updated: June 2026